At-home services marketplaceIn build

An owned data and AI core for 12,000+ professionals

An owned event spine connects marketplace activity to assignment, quality and churn models. In build; results will follow.

In build through our founding team's engagement at a previous firm. Client anonymised under NDA.

In brief

What problem needed solving?

Own the intelligence, don't rent a black box. A marketplace with 12,000+ service professionals wanted churn prediction, smart job assignment and quality scoring without shipping behavioural data to a third-party AI vendor or stitching together disconnected SaaS tools. Per-seat vendors bill forever and keep the models.

What is the team building?

An owned event spine on open-source components, with the orchestration and ML layer built for the marketplace: churn and win-back prediction, assignment optimisation, quality scoring, and a trigger engine deciding who to reach, when, on which channel. Every interaction feeds the spine. Commodity where it's cheap, owned where it compounds.

Results so far

Results to follow.

One event spine. Models built for the marketplace.

Concept
  1. Marketplace events

    Interactions feed an owned data spine.

  2. Purpose-built models

    Assignment, churn and quality scoring.

  3. Coordinated actions

    A trigger engine decides who to reach, when and where.

In build. In build through our founding team's engagement at a previous firm. Client anonymised under NDA.

Bring one problem.

Tell us about one costly process. A founder replies within two working days.

Start with the problem. Agree the right next step together.

For example:

  • a document your team retypes
  • a queue that grows with volume
  • data that can't leave the building