Logistics network, IndiaLive
Back-office agents handle billing, credit notes and receipts inside the logistics network's existing systems. Results are client-reported.
Delivered by our founding team at a previous firm. Clients anonymised under NDA.
A national network running on manual back-office work. Finance teams keyed invoices and reconciled payments, operations chased exceptions, and proof-of-delivery, manifests and freight documents were read and re-entered by hand across the network. More freight meant more people, not more leverage.
Agentic automation across the network's highest-volume processes, on top of existing systems and inside the client's environment. We observed how work actually flowed, then automated the repetitive steps end to end across eight billing, credit-note and receipt workflows. No rip-and-replace.
5,000+ hours saved across the eight workflows, about 28 person-months, with 2,600+ runs in four to five months. Across the wider programme, 300 roles were freed in year one and 750+ over three years, redeployed to higher-value work. The engagement is multi-year and its scope expands quarter over quarter.
Delivered by our founding team at a previous firm. Clients anonymised under NDA.
Repetitive back-office work.
Automation inside the client's environment.
Existing systems stay in place.
Live. Delivered by our founding team at a previous firm. Clients anonymised under NDA.
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